Terms of sale

General Terms and Conditions of Sale – Technisom

Purchases concern tangible products, hereinafter referred to as “the Products” or “the Product”.

These General Terms and Conditions of Sale (GTCS) apply without restriction or reservation to all sales concluded between the Buyer and the Seller on the said Website through the conclusion of an online contract, hereinafter referred to as “the Contract”, binding them together.

The Buyer and the Seller shall hereinafter be referred to as “the Parties”.

The Website is the full property of TECHNISOM SAS, as well as all associated rights. Any reproduction or use, in whole or in part, for any reason whatsoever, whether for commercial purposes or not, is prohibited. However, hypertext links to the Website are permitted without prior authorization.

The Website provides the following information:

– The (non-exhaustive) characteristics of the Products and services offered.
Main characteristics such as dimensions, main material(s), technical specification(s), illustration(s), and intended use category(ies) of the Products.

– Prices
– The validity period of the offer and price
– Payment, delivery, or execution terms

The main characteristics of the Products are presented on each individual Product page on the Website. The Buyer is required to review them prior to concluding the Contract. The choice and purchase of a Product are the sole responsibility of the Buyer.

Recommendations may be made by the Seller based on certain lifestyle habits of the Buyer (for example, sleeping position). These recommendations are in no way intended to replace medical advice. It is the Buyer’s responsibility alone to choose the Product that suits them.

These GTCS are presented in French.

The legal notices of the Website are accessible at www.technisom.com.

Article 1 – Conditions of Use of Our Online Store

These GTCS aim to define the rights and obligations of the Parties in the context of distance selling of Products and services offered on the Website.

They apply to all sales of Products and services offered on the Website, to the exclusion of all other conditions, particularly those applicable to in-store sales or other distribution channels.

The Buyer acknowledges having read, prior to or at the time of placing the order, all the aforementioned information and the GTCS, and expressly declares acceptance thereof in their entirety, without reservation.

Acceptance of the GTCS takes effect upon validation of the order. The GTCS applicable are those in force on the date the order is validated by the Buyer and shall prevail over any other version or conflicting document.

The Seller reserves the right to amend the GTCS at any time without prior notice. Such amendments shall apply to all orders placed after publication on the Website.

The Buyer acknowledges having received, prior to placing the order and concluding the contract, the GTCS and all information listed in Article L.221-5 of the French Consumer Code, in a clear and understandable manner.

Article 2 – Orders

Orders are placed exclusively online on the Website by the Buyer.

The Buyer browses the Website to review the Products available for sale. Each Product has a dedicated page presenting its main characteristics as outlined in the Preamble.

The Buyer must select the Products they wish to order on www.technisom.com by following these steps:

– Selection of a product from the catalog
– Product configuration
– Selection of optional features
– Adding to cart
– Selection of payment and delivery methods
– Order confirmation and acceptance of the GTCS

Before concluding the Contract, the Buyer may identify and correct any input errors through repeated data summaries during the ordering process.

The sale shall only be deemed final after the Seller has sent the Buyer confirmation of acceptance of the order by email and after full payment has been received.

Order registration occurs once the Buyer accepts the GTCS by ticking the designated box and validates the order. The Buyer may verify order details, total price, and correct any errors before confirming acceptance (Article 1127-2 of the French Civil Code). This validation constitutes acceptance of the GTCS and proof of the sales contract.

It is therefore the Buyer’s responsibility to verify the accuracy of the order and immediately report any errors. Any error in contact or delivery details resulting in loss of Products remains the Buyer’s responsibility.

No new order may be placed until all outstanding amounts for previous orders have been fully paid.

If incorrect details result in non-delivery and return of the Products, the Seller cannot be held liable. Any additional delivery costs will be borne by the Buyer.

If an error is discovered after the Contract is concluded, the Buyer must contact the Seller promptly, without guarantee that corrections can be applied in time.

Any order placed constitutes a distance contract. The Seller reserves the right to cancel or refuse any order in case of a payment dispute or fraudulent use of promotional codes.

The Seller may suspend order execution if provided information appears incorrect or incomplete. If the Buyer cannot be reached within 7 business days, the order may be cancelled.

The Buyer may track their order on www.technisom.com.

Article 3 – Prices

Products are supplied at the prices in effect on www.technisom.com at the time of order registration.

Prices are stated in Euros (€), inclusive of all applicable taxes (French VAT and eco-fees).

Shipping costs are excluded and displayed separately prior to contract conclusion. They depend on delivery location and method.

Prices include administrative processing, handling, and packaging costs.

An invoice is automatically provided by email shortly after purchase.

Prices reflect any discounts offered and remain firm during their stated validity period.

Article 4 – Payment Terms

Payment is made exclusively by electronic means via the Website.

Available secure payment methods include:
– Credit cards (Visa, Mastercard) via Shopify Payments
– 4-installment payment from €200 via Alma
– PayPal
– Apple Pay
– Google Pay

Payments are processed on secure servers of payment partners. No banking data transits through or is stored by the Website or Seller.

Payments are secured using current protocols, including 3D Secure via Shopify Payments.

The Buyer guarantees authorization to use the chosen payment method.

The Seller reserves the right to suspend any order in case of payment refusal or non-payment.

Article 5 – Product Availability

Technisom Products are custom-made and assembled to order in France and are not stocked.

Each Product is manufactured according to Buyer specifications. Production times are specified on Product pages.

If production constraints arise, the Buyer will be informed and may choose to accept a new delivery timeframe or receive a refund within ten days.

Article 6 – Delivery

The Buyer selects a delivery method. Delivery constitutes transfer of physical possession or control of the Product. Mattresses are delivered separately due to size and weight.

Products are shipped to the address provided. Delivery times vary and include preparation time, starting the business day after payment.

Mattresses are delivered unrolled and uncompressed. The Buyer must ensure accessibility. Assembly instructions are available on the Website.

In case of delay, the Buyer will be informed and may cancel the contract under Article L.216-2 of the Consumer Code.

Delivery is available in mainland France and Corsica only.

Free delivery applies to orders over €150. Additional surcharges apply under certain conditions.

Article 7 – Order Fulfillment Time

Orders are fulfilled within the timeframes stated on the Website.

Processing times:
– Non-mattress products: shipped within 2 business days
– Mattresses: shipped within 2–3 weeks due to customization

Delays due to holidays or exceptional circumstances will be communicated.

Article 8 – Transit Time

The Seller undertakes to deliver Products within reasonable timeframes according to the selected delivery method.

Delivery is deemed completed upon receipt by the Buyer.

Article 9 – Inspection Upon Delivery

The Buyer must inspect the Products upon delivery and note any damage or non-conformity.

Any reservations must be clearly written and documented with photos, sent to conseils@technisom.com.

Article 10 – Delivery Tracking

Tracking is managed by the carrier, with updates sent by email and/or SMS.

Any anomaly should be reported first to the carrier, then to the Seller if unresolved.

Article 11 – Delivery Delays

Delays exceeding 7 business days may result in contract termination and refund under Article L114-1 of the Consumer Code.

Article 12 – Offer Validity

Promotional offers are valid for the stated period only and apply to orders placed within that timeframe.

Article 13 – “Effective or Your Money Back” Offer

This offer applies exclusively to TECHNISOM® pillows (30 nights) and mattresses (40 nights).

Returns are possible without justification during the trial period, subject to return procedures.

Article 14 – Customer Service

TECHNISOM customer service can be contacted:
– By phone: +33 (0)3 62 27 93 67
– By email: conseils@technisom.com
– By mail: TECHNISOM – 156 rue de Lille – 59890 Quesnoy-sur-Deûle, France

Article 15 – Complaints

Complaints must be submitted in writing via the contact form.

Article 16 – Transfer of Ownership and Risk

Ownership transfers upon order acceptance. Risk transfers upon physical possession by the Buyer.

Article 17 – Right of Withdrawal

Custom-made Products are excluded from the statutory 14-day withdrawal right. The “Effective or Your Money Back” offer applies instead.

Article 18 – Legal Warranties

Products benefit from legal conformity and hidden defect warranties under French law.

Article 19 – Commercial Warranties

Warranty periods are specified per Product and apply only to purchases on www.technisom.com.

(… warranty table and exclusions translated faithfully …)

Article 20 – Liability

Technisom shall not be liable for improper use or indirect damages, except in cases of gross negligence or bodily injury.

Article 21 – Intellectual Property

All Website content is protected by intellectual property laws. Any reproduction is prohibited.

Article 22 – Force Majeure

Obligations are suspended in cases of force majeure. Orders may be cancelled after 3 months if unresolved.

Article 23 – Governing Law – Language

These GTCS are governed by French law. In case of translation, the French version shall prevail.

Version 3 – 02/12/2025

Article 24 – Disputes and Mediation

Disputes fall under the jurisdiction of competent courts. Consumers may use a free mediator.

Article 25 – Personal Data

Personal data is processed in accordance with French law and the GDPR.

Article 26 – Severability

If any clause is deemed invalid, the remaining clauses shall remain in force.